Return and Delivery

Welcome to Rachelnora.net, your premier destination for high-quality briefcases. We are committed to ensuring your satisfaction with our products and services. This Return and Delivery Policy outlines our procedures regarding shipping, delivery, and returns. For any inquiries, please contact us at [email protected].

Delivery Policy

1. Shipping Methods and Costs

• Shipping Methods: We offer a variety of shipping options, including standard, expedited, and express shipping. The available methods and estimated delivery times will be presented during checkout.
• Shipping Costs: Shipping costs are calculated based on the order weight, destination, and selected shipping method. The total shipping cost will be displayed at checkout before you confirm your purchase.

2. Order Processing and Dispatch

• Processing Time: Orders are typically processed within 1-2 business days. Please note that processing times may vary during peak periods or due to unforeseen circumstances.
• Dispatch Notification: Once your order is dispatched, you will receive an email with a tracking number, allowing you to monitor your package’s progress and estimated delivery date.

3. Delivery Times

• Standard Shipping: Typically takes 5-7 business days from dispatch.
• Expedited Shipping: Typically takes 2-4 business days from dispatch.
• Express Shipping: Typically takes 1-2 business days from dispatch.
• International Shipping: Delivery times vary based on the destination and shipping method. Please allow additional time for customs processing.

4. Delivery Issues

• Incorrect Address: Please ensure your shipping address is correct. Rachelnora.net is not responsible for orders shipped to incorrect or incomplete addresses provided by customers.
• Lost or Damaged Packages: If your package is lost or damaged in transit, contact us immediately at [email protected]. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.

Return Policy

1. Eligibility for Returns

• Time Frame: You may return any item within 30 days of the delivery date.
• Condition: Items must be in their original, unused condition with all tags and packaging intact. We do not accept returns for items that have been used, damaged, or altered.
• Non-Returnable Items: Final sale items and gift cards are not eligible for return. This will be clearly indicated on the product page.

2. Return Process

• Request a Return: Contact us at [email protected] with your order number and reason for return. Our team will provide a Return Authorization (RA) number and instructions.
• Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation. Clearly write the RA number on the package.
• Ship the Item: Ship the item to the address provided by our team. We recommend using a trackable shipping method, as Rachelnora.net is not responsible for items lost during return shipping.

3. Refunds and Exchanges

• Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Original shipping charges are non-refundable.
• Exchanges: To exchange an item for a different size or style, indicate this when requesting your RA number. We will process the exchange upon receiving the returned item. If the requested item is unavailable, we will issue a refund.

4. Return Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid return shipping label.

5. International Returns

• Customs and Duties: For international returns, customs duties and taxes are non-refundable. Return shipping costs and associated fees are the customer’s responsibility.

Contact Us

For questions or assistance with your return or delivery, please contact us at [email protected]. Our dedicated customer service team is here to ensure your shopping experience is positive and satisfactory.

Thank you for choosing Rachelnora.net. We appreciate your business and look forward to serving you.